IT Support Analyst

About the Job

Founded in April 2018 and headquartered in Zug, AMINA Bank is a pioneer in the financial industry, providing a seamless, secure, and easy-to-use bridge between digital and traditional assets. As a smart bank, AMINA offers a fully universal suite of regulated banking services in the emerging digital economy.

In August 2019, AMINA Bank received a Swiss banking and securities dealer license the first time a reputed regulatory authority such as FINMA granted a license to a financial services provider with a core capability in digital assets.

AMINA India is a wholly owned subsidiary of AMINA Bank AG. AMINA India acts as a virtual extension of the bank supporting activities spanning digital assets research, investment solutions, trading & liquidity management, risk management, mid/back-office & IT operations and more recently technology and product.

We are bringing a new financial services paradigm to the blockchain and finance economy. As part of our growth plans, we are looking for an IT Support Analyst. In this role, you will report to the Head of IT Operations, India.

Key Responsibilities

• Cover AMINA's Service Desk: triage and handle incoming service requests, end-user support issues, and incidents
• Provide direct user support for Windows and OSX desktops/laptops, including administrative tasks on related server applications
• Participate in additionally remunerated on-call rotations to support 24/7 operations
• Perform configuration tasks on:
• Microsoft 365
• Intune
• Conditional Access & Compliance Policies
• Entra ID, Active Directory
• SharePoint Administration
• IT Service Management (ITIL certification preferred)
• Participate in project activities such as migrations or new initiatives
• Asset and Vendor Management
• CCTV and Access Control Management
• Ensure systems are regularly patched and respond to urgent patching requests for newly discovered vulnerabilities
• Provide 1st level support for select in-house business applications
• Maintain high-quality documentation and accurate information in the configuration management database
• Actively automate repetitive tasks through scripting or workflow automation tools

Required Experience & Skills

• Strong knowledge of Microsoft Windows and OSX operating systems
• Proven track record of supporting Windows and Mac corporate laptops in a regulated environment
• Understanding of Windows-based server infrastructure and Azure Cloud
• Experience with Microsoft 365 and Intune on both Windows and Mac
• Working knowledge of IT networking and security
• Dynamic, proactive attitude; able to work independently and hit the ground running

Why Join AMINA

Join our skilled team and help redefine finance. We owe our exponential growth to our innovative and collaborative team spirit. Every voice counts, and we are committed to learning from diverse perspectives and backgrounds because our people make the difference at AMINA Bank.

Regardless of your age, gender, belief, or background, at AMINA, EVERYONE is welcome!