Monitor, maintain, and troubleshoot all IT systems, including PMS, POS, call accounting, HSIA (guest internet), key card systems, IPTV, and back-office applications.
Provide timely support to hotel departments for any IT-related issues.
Ensure all systems run efficiently with minimal downtime.
Oversee the installation, configuration, and maintenance of servers, workstations, printers, and network devices.
Network & System Administration
Monitor network performance, Wi-Fi connectivity, and ensure secure and stable internet access for guests and staff.
Maintain firewalls, switches, routers, and VPN connections.
Conduct system backups and ensure disaster recovery plans are documented and tested.
Manage user accounts, access rights, and system permissions.
Security & Compliance
Implement and maintain cybersecurity measures, including antivirus, patch management, and data protection protocols.
Ensure compliance with hotel brand standards, PCI DSS requirements, and local data privacy regulations.
Respond to security alerts and incidents promptly.
Team Leadership & Coordination
Supervise IT staff or external technicians; assign tasks and manage daily operations.
Coordinate with vendors and service providers for system support, maintenance, and upgrades.
Assist with IT budget planning, inventory management, and procurement of equipment.
Project Management
Support technology-related projects such as system upgrades, new technology deployment, and infrastructure improvements.
Test new systems and applications before rollout.
Maintain documentation for IT processes, manuals, and asset inventories.
Qualifications & Skills
Bachelor's degree in Information Technology, Computer Science, or a related field (preferred).
3+ years of IT experience, ideally in hospitality or service industry.
Strong knowledge of hotel systems (PMS, POS, PBX, IPTV, HSIA).
Experience with Windows Server, Active Directory, networking, and virtualization.
Understanding of cybersecurity principles and compliance requirements.
Strong analytical, troubleshooting, and communication skills.
Ability to work flexible hours, including weekends or on-call rotations.
