About Us:
Zill Consulting serves the world's leading companies by helping them connect with and learn from their customers. We design, deploy, and optimize best-in-class Experience Management (XM) solutions. Programmes and technology that dramatically improve organizational impact and technology returns for our clients. We currently deliver services across four continents (Europe, Asia, Africa and North America) and are expanding our footprint across the globe. Zill Consulting has delivered over 500+ XM Programs in last 24 Months for many global organizations
About the Role:
We are seeking a dynamic and versatile IT Solutions Manager to lead the execution of our technology strategy and operations while remaining actively involved in hands-on delivery. This role requires a unique combination of strategic vision, project leadership, and technical expertise. The successful candidate will drive IT initiatives that enable business growth, ensure security and compliance, and optimize systems and processes across our global, cloud-based organization.
Key Responsibilities
Strategic Leadership & Governance
- Develop and execute IT strategies aligned with business objectives.
- Create technology roadmaps and implementation plans; present to senior leadership for alignment and approval.
- Evaluate emerging technologies (e.g., AI, automation, advanced analytics) for business value and integration potential.
- Foster collaboration between IT and other departments to support business agility.
- Establish robust IT governance, processes, and policies to ensure efficiency and compliance.
IT Operations & Infrastructure
- Oversee the performance, reliability, and scalability of IT systems, cloud infrastructure, and M365 ecosystem.
- Manage hardware and software lifecycles, ensuring cost efficiency and alignment with business needs.
- Ensure business continuity and disaster recovery plans are maintained and tested.
- Provide hands-on support where required, troubleshooting technical issues and assisting teams directly.
Security & Compliance
- Design, implement, and maintain IT security policies, controls, and practices.
- Conduct and coordinate regular security audits, risk assessments, and vulnerability scans.
- Ensure compliance with GDPR, ISO 27001, and other relevant regulations.
- Lead or coordinate responses to security incidents, ensuring remediation and lessons learned.
- Promote a strong security culture through awareness and training programs.
Project & Vendor Management
- Lead IT and cross-functional projects from initiation through delivery, ensuring scope, timelines, and budgets are met.
- Oversee the implementation, configuration, and optimization of ERP systems to support business operations.
- Partner with departments to align ERP functionality with operational needs.
- Manage upgrades and integrations, ensuring minimal disruption to business.
- Provide technical guidance and hands-on troubleshooting support for ERP-related issues.
- Coordinate with external service providers and internal teams to deliver successful outcomes.
- Select and manage technology vendors; negotiate contracts and service levels.
- Monitor project progress, risks, and dependencies, providing regular status updates to stakeholders.
Problem Resolution & Continuous Improvement
- Serve as the escalation point for complex IT issues.
- Implement process improvements to enhance service quality and agility.
- Monitor service levels and ensure timely resolution of incidents.
- Drive initiatives to enhance data management and knowledge sharing across the organization.
Qualifications
- Bachelor's degree in Information Technology, Computer Science, or a related field (Master's preferred).
- Proven experience as an IT Manager or Senior IT Specialist with both leadership and hands-on responsibilities.
- Strong track record in IT project management, IT security, and ERP systems (preferably Zoho Suite).
- Solid knowledge of IT security principles, practices, and compliance standards.
- Hands-on technical skills in cloud infrastructure, Microsoft 365, and ERP platforms.
- Strong problem-solving, analytical, and critical-thinking abilities.
- Excellent communication and interpersonal skills, able to collaborate across functions and engage with senior stakeholders.
- Ability to thrive in a fast-paced, global, remote-first environment.
Preferred Skills
- Experience with cloud-based ERP and SaaS solutions.
- Familiarity with automation tools, AI integrations, and modern IT governance frameworks.
- Background in a similar professional services or consulting environment.
- Experience managing security programs aligned with ISO 27001.
