IT site Operation & Reliability Engineer
Baxter India Pvt Ltd- Posted a month ago
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Job Description
- Deliver site IT services in line with quality, reliability and cost expectations.
- Responsible for Margin Improvement Projects delivery.
- Monitor site incidents and request tickets to ensure they are resolved within SLA and that root cause is identified and addressed while coordinating with AMS partner.
- Ensure that critical site applications are available, patched and backed up and enabled by business and system owners.
- Own the roadmap for site reliability improvements and synchronize upgrades, patching and project efforts with site downtime windows.
- Collaborate with supporting partners and IT teams including onsite support, remote desktop support, IT outsourcing partner to maintain IT site reliability targets.
- Improve site digital literacy, organization IT change management and IT updates as required to support enterprise initiatives.
- Perform quality activities, Impact assessment, Risk assessment, NCR, CAPA for IT systems & provide IT support for instrument / equipment qualification etc.
- Administer system backups, check daily status, troubleshoot issues, perform root cause analysis, and resolve problems.
- Monitor and maintain the health of Datacenter and hub rooms.
- Coordinate with vendors and the Baxter global team for support and upgrades.
- Collaborate with Global IT Teams, Partners & vendors to ensure IT support is provided during audits.
- Coordinate with procurement & finance to ensure timely material delivery & invoice verification, approval & track & manage site IT assets.
- Coordinate, implement and maintain IT SOPs and policies at site.
- Life cycle management of IT assets in coordination with Global SME.
Qualifications and Experience:
- 5+ years of experience in pharma manufacturing IT operations, preferably leading IT programs and projects or leading an IT service or solutions team within a site.
- Should have experience in facing corporate audits & regulatory audits for IT SOP (MHRA, USFDA, TGA, ANVISA, INVIMA etc.), demonstrating the effectiveness and efficiency of IT processes and controls.
- IT software or hardware implementation experience including management of on-prem systems & data centers.
- Proven experience working across functions and levels to drive site level IT results.
- Working in a multicultural and global environment shall be a preference.
- Self-learner, self-starter.
- Should be able to train & provide KT to team members & AMS partners.
Education and/or Experience
- Any graduate with relevant work experience.
- Strong knowledge of IT Infrastructure, network, server (Acronis, Print Server, Winlock Server), storage, manufacturing applications, PowerApps, Trackwise, TcU, Controlled Form Systems, cloud technologies etc.
- Excellent communication and collaboration skills, with the ability to work effectively with cross-functional teams.
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About Company
At Baxter, we are deeply connected by our mission. No matter your role at Baxter, your work makes a positive impact on people around the world. You'll feel a sense of purpose throughout the organization, as we know our work improves outcomes for millions of patients.
Baxter's products and therapies are found in almost every hospital worldwide, in clinics and in the home. For over 85 years, we have pioneered significant medical innovations that transform healthcare.
Together, we create a place where we are happy, successful and inspire each other. This is where you can do your best work.
Join us at the intersection of saving and sustaining lives—where your purpose accelerates our mission.
For us, working at Baxter is not just a job—it’s a calling. Our mission to save and sustain lives unites us.
We are driven not by what will be easy, but what will transform global healthcare for generations to come. Together, we create a place where we are happy, successful and inspire each other as we pursue rewarding careers.
We’re grateful you’re interested in continuing your career journey with Baxter. This is where your purpose accelerates our mission and make a positive impact on millions of people around the world.