Deliver site IT services in line with quality, reliability and cost expectations.
Responsible for Margin Improvement Projects delivery.
Monitor site incidents and request tickets to ensure they are resolved within SLA and that root cause is identified and addressed while coordinating with AMS partner.
Ensure that critical site applications are available, patched and backed up and enabled by business and system owners.
Own the roadmap for site reliability improvements and synchronize upgrades, patching and project efforts with site downtime windows.
Collaborate with supporting partners and IT teams including onsite support, remote desktop support, IT outsourcing partner to maintain IT site reliability targets.
Improve site digital literacy, organization IT change management and IT updates as required to support enterprise initiatives.
Perform quality activities, Impact assessment, Risk assessment, NCR, CAPA for IT systems & provide IT support for instrument / equipment qualification etc.
Administer system backups, check daily status, troubleshoot issues, perform root cause analysis, and resolve problems.
Monitor and maintain the health of Datacenter and hub rooms.
Coordinate with vendors and the Baxter global team for support and upgrades.
Collaborate with Global IT Teams, Partners & vendors to ensure IT support is provided during audits.
Coordinate with procurement & finance to ensure timely material delivery & invoice verification, approval & track & manage site IT assets.
Coordinate, implement and maintain IT SOPs and policies at site.
Life cycle management of IT assets in coordination with Global SME.

Qualifications and Experience:

5+ years of experience in pharma manufacturing IT operations, preferably leading IT programs and projects or leading an IT service or solutions team within a site.
Should have experience in facing corporate audits & regulatory audits for IT SOP (MHRA, USFDA, TGA, ANVISA, INVIMA etc.), demonstrating the effectiveness and efficiency of IT processes and controls.
IT software or hardware implementation experience including management of on-prem systems & data centers.
Proven experience working across functions and levels to drive site level IT results.
Working in a multicultural and global environment shall be a preference.
Self-learner, self-starter.
Should be able to train & provide KT to team members & AMS partners.

Education and/or Experience

Any graduate with relevant work experience.
Strong knowledge of IT Infrastructure, network, server (Acronis, Print Server, Winlock Server), storage, manufacturing applications, PowerApps, Trackwise, TcU, Controlled Form Systems, cloud technologies etc.
Excellent communication and collaboration skills, with the ability to work effectively with cross-functional teams.

IT site Operation & Reliability Engineer