Overview
Who We Are:
Ever wonder who brings the entertainment to your flights Panasonic Avionics Corporation is #1 in the industry for delivering inflight products such as movies, games, WiFi, and now Bluetooth headphone connectivity!
How exciting would it be to be a part of the innovation that goes into creating technology that delights millions of people in an industry that's here to stay! With our company's history spanning over 40 years, you will have stability, career growth opportunities, and work alongside some of the brightest minds in the industry. We are committed to building a diverse and inclusive culture that enables our organization to thrive. We value diversity in background, culture, gender, ways of thinking, skills, and experiences.
If you want to learn more about us, visit www.panasonic.aero. For a full listing of open opportunities, visit www.panasonic.aero/join-us/.
The Position
IT ServiceNow Developer IV (CRM) - Senior
The Senior IT ServiceNow Developer (CRM) designs, develops, and maintains enterprise-grade ServiceNow CRM/CPQ solutions that enable lead-to-order and account management workflows. This role partners closely with Sales, Product, Finance, and IT to deliver scalable, integrated CRM capabilities spanning configuration, automation, integrations, and analytics. You will lead technical design, establish standards, mentor developers, and support testing, cutover, and post-go-live stabilization to ensure business success.
Key Responsibilities
- Define and drive ServiceNow CRM/CPQ technology strategy at project and enterprise levels.
- Lead the development and enforcement of enterprise coding standards and best practices.
- Collaborate with IT leadership and business stakeholders on long-term technology initiatives and roadmaps.
- Evaluate, integrate, and scale new ServiceNow capabilities and adjacent technologies.
- Lead cross-functional teams through strategic planning and execution.
- Manage and lead large-scale CRM development initiatives from design through delivery.
- Provide technical leadership in solving complex CRM, integration, and data challenges.
- Lead configuration and customization of CRM/CPQ modules including Leads, Accounts, Contacts, Opportunities, Quotes, and Orders.
- Design and implement complex workflows, assignment rules, playbooks, UI policies, and field behaviors supporting sales and account processes.
- Integrate ServiceNow with external enterprise systems using REST/SOAP APIs, IntegrationHub, and MID Server.
- Own CRM data migration activities, including products, pricing, entities, and financial objects, ensuring data quality and reconciliation.
- Develop dashboards and analytics using ServiceNow Platform Analytics; define KPIs and operational reporting standards.
- Enable and optimize ServiceNow Mobile experiences, including forms, UI behavior, and offline use where applicable.
- Establish governance for ACLs, roles, groups, and record-level security across CRM entities.
- Drive DevOps and CI/CD practices for CRM releases using update sets, source control, and automated pipelines.
- Author technical designs and documentation; conduct code reviews and enforce architectural standards.
- Partner with business stakeholders to gather requirements, run solution demos, and iterate via Agile/Scrum delivery.
- Support UAT, cutover planning, go-live execution, and post-production stabilization.
- Design and implement proactive monitoring and automation to improve platform reliability.
- Lead continuous improvement initiatives across development and support processes.
- Mentor junior developers and contribute to platform roadmap, governance, and best practices.
What We're Looking For
- Deep expertise in ServiceNow CRM/CPQ configuration, customization, and administration.
- Advanced JavaScript and Glide API skills, including business rules, client scripts, UI actions, and script includes.
- Strong integration experience using REST/SOAP APIs, IntegrationHub spokes, and MID Server.
- Experience supporting product catalogs, pricing workflows, and quote-to-order orchestration.
- Comprehensive understanding of ACLs, role-based access control, data privacy, and audit requirements.
- Hands-on experience with ServiceNow Platform Analytics, dashboards, and performance reporting.
- Proven experience with data migration techniques including import sets, transform maps, and reconciliation.
- Practical knowledge of ServiceNow DevOps and CI/CD practices including update sets, source control, and pipelines.
- Strong Agile/Scrum delivery experience, including backlog refinement and collaboration with Product Owners.
- Excellent communication and stakeholder engagement skills across business and IT leadership.
- Ability to lead design workshops and present solution options clearly and confidently.
- Bachelor's degree in Computer Science, Information Systems, or related field, or equivalent experience.
- 8+ years of enterprise software development experience, with 5+ years focused on ServiceNow CRM/CPQ.
- Preferred certifications include ServiceNow CSA, CRMA, CIS (ITSM/Discovery/Event Management/CSM/CPQ), and CAD.
- ITIL Foundation or higher certification preferred.
Our Principles
Contribution to Society | Fairness & Honesty | Cooperation & Team Spirit | Untiring Effort for Improvement | Courtesy & Humility | Adaptability | Gratitude
What We Offer
At Panasonic Avionics Corporation, we recognize that our people are the foundation of our success. We offer a competitive, comprehensive, and flexible benefits program designed to support professional growth, well-being, and work-life balance.
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