Help design, build and continuously improve the clients online platform.
Research, suggest and implement new technology solutions following best practices/standards.
Take responsibility for the resiliency and availability of different products.
Be a productive member of the team.
Requirements
Minimum 2 years of overall IT experience, including at least 1 year of ServiceNow development experience.
The ServiceNow Developer II CRM/CPQ is responsible for supporting the configuration, customization, and continuous improvement of ServiceNow CRM and CPQ solutions.
Contribute to development activities, workflow implementation, integrations, and operational support.
Collaborate with senior developers, architects, and cross-functional teams to deliver scalable and reliable CRM solutions while expanding expertise in ServiceNow platform capabilities and best practices.
Participate in project planning, technical discussions, and effort estimation activities.
Contribute to the design and implementation of technical solutions aligned with enterprise architecture standards.
Assist in configuring and maintaining ServiceNow CRM/CPQ modules such as Leads, Accounts, Contacts, and Opportunities.
Develop and maintain workflows, business rules, UI policies, and client scripts with guidance from senior developers.
Support data management activities including data imports, updates, and maintenance using import sets and transform maps.
Assist in designing and implementing new features and enhancements within the ServiceNow platform.
Collaborate with cross-functional teams during development, testing, and deployment phases.
Take ownership of assigned modules, components, or development tasks.
Develop and maintain CRM reports and dashboards to support business insights.
Participate in testing activities, document outcomes, and support release and deployment processes.
Troubleshoot and resolve CRM-related issues, escalating complex issues when necessary.
Monitor application performance and support issue diagnosis and resolution.
Maintain technical documentation, development artifacts, and support documentation.
Assist with user support, training, and communication related to CRM functionalities.
Participate in Agile development practices including sprint planning, daily stand-ups, and retrospectives.
Contribute to code reviews and support continuous improvement initiatives.
Basic to intermediate knowledge of the ServiceNow platform, with exposure to CRM or CPQ modules.
Experience with ServiceNow scripting using JavaScript and Glide APIs.
Knowledge of ServiceNow workflows, business rules, UI policies, and client scripts.
Understanding of data management concepts including import sets and transform maps.
Familiarity with ServiceNow development standards and best practices.
Strong analytical, problem-solving, and troubleshooting capabilities.
Effective communication skills and the ability to collaborate within cross-functional teams.
Bachelor's degree in Computer Science, Information Systems, or a related field.
ServiceNow Certified System Administrator (CSA) certification.
Exposure to CRM or CPQ solutions.
Familiarity with Agile or Scrum development methodologies.
