IT Service Management Representative

Project Role : IT Service Management Representative

Project Role Description : Manage delivery for IT production systems and services. Support the infrastructure service management lifecycle, ensuring client satisfaction and management of risk to services. Provide operational support, ensuring production systems and devices are online and available.

Must have skills : ServiceNow

Good to have skills : Communication Technology, Automation Integration

Minimum 7.5 Year(s) Of Experience Is Required

Educational Qualification : 15 years full time education

Summary:

As an IT Service Management Representative, you will manage the delivery of IT production systems and services. Your typical day will involve supporting the infrastructure service management lifecycle, ensuring client satisfaction, and managing risks associated with services. You will provide operational support to ensure that production systems and devices are consistently online and available, contributing to the overall efficiency and effectiveness of IT operations.

Roles & Responsibilities:

• Expected to be an SME.
• Collaborate and manage the team to perform.
• Responsible for team decisions.
• Engage with multiple teams and contribute on key decisions.
• Provide solutions to problems for their immediate team and across multiple teams.
• Facilitate training and knowledge sharing sessions to enhance team capabilities.
• Monitor and evaluate service performance metrics to identify areas for improvement.
  
  

Professional & Technical Skills:

• Must To Have Skills: Proficiency in ServiceNow.
• Good To Have Skills: Experience with Communication Technology, Automation Integration.
• Strong understanding of IT service management best practices.
• Experience in incident management and problem resolution.
• Familiarity with change management processes and tools.
• Ability to analyze service performance data and generate reports.
  
  

Additional Information:

• The candidate should have minimum 7.5 years of experience in ServiceNow.
• This position is based at our Hyderabad office.
• A 15 years full time education is required.