IT Service Desk / Technical Support at Bangalore or Hyderabad

Dear Candidate,

Greeting of the day!!!

This isAkshay Shahfrom ALOIS Solutions. We have an excellent job opportunity for the position of IT Service Desk / Technical Support with our end client forBangaloreand Hyderabad location

Position:ITService Desk / Technical Support (International Voice)

Location:Bangalore/ Hyderabad

Work Mode:Work from Office (No WFH)

Shift:US Shift (Night Shift Only)

Working Days:5 Days per Week

Notice Period:Immediate to 15-20 Days

About the Role:

Werelooking for experiencedService Desk Analysts / L1 Support Engineersto providetechnical voice supportto global users in a fast-paced IT environment.

If you have strong troubleshooting skills, excellent communication, and a passion for IT support, this is the right opportunity for you!

Key Responsibilities:

• ProvideLevel 1 technical supportthroughvoice (international)and remote tools.
• Diagnose and resolve issues related to:
• MS Office, O365, VPN, network connectivity, and VDI
• System performance, software installation/uninstallation, and antivirus
• Browser and printer troubleshooting, OneDrive, OneNote, MFA (Multi-Factor Authentication)
• Accuratelylog incidents and service requestsin the ticketing system.
• Escalate unresolved issues to the next level as per process guidelines.
• Maintainexcellent communication and customer satisfaction scores.

Required Skills & Experience:

• Minimum1 year experienceinInternational Voice Technical Support (US/UK process).
• Hands-on experience withIT Service Desk tools, MS Office, O365, and VPN.
• Basic understanding ofnetworking conceptsandsystem troubleshooting.
• Strongverbal and written communication skills.
• Willing to work inUS Night Shiftsand fromoffice only (no work from home).

Interview Process:

3 Rounds:

1. SEG Round (Communication screening)
2. Technical Round
3. Client Round

Technical Round:Mainly Conducted onSaturday (10 AM 5 PM IST)

• Share yourpreferred availability window(e.g., 10 AM 2 PM IST or 3 PM 5 PM IST).
• Duration:30 minutes

About ALOIS (https://www.aloissolutions.com/):

ALOIS Solutions is a rapidly expanding Talent and Technology Solutions company. We thrive on embracing challenges as catalysts for unprecedented growth and ground-breaking innovation. Our coreexpertiselies in providing strategic and ingenious solutions to conquer even the most intricate issues faced by our esteemed clients. As esteemed partners to industry-leading MSP programs like Magnet, Kelly,Tapfin, Allegis, and Guidant Group, we exude pride in consistently delivering excellence. Believing fervently in the transformative potential of every problem, we envision strategic opportunities that drive your esteemed organization forward. Cultivating enduring partnerships stands at the heart of our service philosophy, solidifying our reputation as a truly distinctive service provider. Our global impact resonates through a strategicallylocatednetwork of seven offices, spanning USA, Costa Rica, UK, Netherlands, Poland, India, and Australia. Our regional experts have achieved resounding success in servicing clients across more than 21 countries, reinforcing our status as an unwavering international ally you can unreservedly rely on. ALOIS Solutions proudly offers comprehensive onshore, offshore, and nearshore services, thoughtfully tailored to embrace cost efficiencies and the potency of same-time-zone execution. At our core, we are a driving force committed to making a profound global impact, transcendingboundariesand empowering organizations on a transformative scale.

Kindlyrevert backwith the below information and an updated copy of your resume if you are interested in this position at[Confidential Information]

• Full Name:
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• Current Company name (Pay roll):
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• Current Location:
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Role:IT Support - Other

Industry Type:BPM / BPO

Department:IT & Information Security

Employment Type:Full Time, Temporary/Contractual

Role Category:IT Support

Education

UG:Any Graduate

About company

We at ALOIS are a high-performance and focused staffing firm that is committed to producing results for our clients,candidatesand employees. We are serving fortune 500 and Mid-Size Clients with high quality IT professionals to meet talent needs through staffing, permanent placement services, vendor managementprogramsand global staffing services.

We have our head office based out in California USA and serve our clients across the USA, Australia,APAC ,India