IT Service Delivery Manager, MFG & QRA

• 15+years of Experience in IT and 5+ years in Service Delivery (Support) manager role. Previous experience of using an AMS provider support model is required.
• Experience in Application Product Management, Application Product Support, Supporting the Manufacturing site and Global Delivery.
• Functional and technical expertise in MFG & QRA business processes and model. Large IT transformational projects and Vendor and offshore management including in AMS model.
• Experience in information systems, applications including Quality and Regulatory systems, Manufacturing systems, ITSM systems, and project management, preferably in regulated life science industry.

Experience:

- Previous experience of Service Delivery (Support) manager with minimum of 5 years

- Previous experience of using an AMS provider support model is mandatory

- Experience in information systems, applications including Quality and Regulatory systems, Manufacturing systems, ITSM systems, and project management, preferably in regulated life science industry.

- Management of multiple full implementation cycles of AMS in a global environment would be strongly viewed on.

- Management experience in large, distributed IT matrix organizations directing application development and support.

Competences:

- Functional and technical expertise in MFG & QRA business processes and model

- Large IT transformational projects

- Vendor and offshore management including in AMS model

- Budget management

- Resource management

- Ability to work with globally located, culturally diverse teams

- Strong English language skills

- Leadership skills, excellent communication skills, team player and able to build strong relationships

- Customer and execution Focus, Integrity, Analytical and lateral thinking

- Proactive, tenacious, and rigorous

- Hands-on, detailed orientated, results driven