What's The Role
The IT Operations Engineer (Infrastructure) accountable for the support and maintenance of the infrastructure on which IT applications in the Treasury IT portfolio operate on.
You will be part of the Treasury operations team within GF Finance Intelligence Nexus LoB. The Treasury landscape consists of 10+ Super Prime & Prime business critical applications which manages Shell's Cash position day in, day out, adhering to daily deadlines of the banking industry, subject to SOX/FCM Controls. Treasury operations work with 5 external suppliers to manage a mix of hybrid on-premise and Cloud operational landscapes with many integration points. With a complex and critical landscape like this, there is a need of highly secure environment to be run and maintained for the Treasury and Finance business to operate.
What You'll Be Doing
- Maintain the infrastructure you are responsible for by performing minor changes including vulnerability patching, performance and capacity maintenance.
- Support the application support team to analyze and resolve application incidents and problems working with T-systems infrastructure team, enterprise firewall team, etc.
- Follow the processes for efficient handling of incidents, problems and changes in compliance with SOX and IT control requirements.
What You Bring
- Bachelor's in Information Technology or related degree with minimum 5 years of working knowledge in IT Infrastructure operations and support processes
- Hands-on technical knowledge of network and server operating systems, specifically Windows.
- Strong working knowledge of LAN/WAN and internet uses and typical user connectivity problems
- Experience with scripting technologies - Shell, Powershell, VB Script
- Experience with Splunk or equivalent monitoring Dynatrace etc.
- Experience in supporting the infrastructure for application, database (SQL Server, Oracle) and windows servers, server access, file share access
- Experience with network products and protocols including TCP/IP, Firewalls, Load Balancers, DNS and core infrastructure services: LDAP, Active Directory
- Ability to take end-to-end accountability with minimal support.
- Ability to work under pressure with tight deadlines.
- Flexible and willing to perform weekend work when required or Bangalore afternoon shifts.
- Excellent communication skills with the ability to convey technical issues to all levels.
- Strong communication skills: verbal and written presentation skills.
- Knowledge on Shell IT control framework will be an added advantage.
What We Offer
You bring your skills and experience to Shell and in return you work with talented, committed people on one of the most important challenges facing our planet. You'll have the opportunity to develop the skills you need to grow in an environment where we value honesty, integrity, and respect for one another. You'll be able to balance your priorities as you become the best version of yourself.
- Progress as a person as we work on the energy transition together.
- Continuously grow the transferable skills you need to get ahead.
- Work at the forefront of technology, trends, and practices.
- Collaborate with experienced colleagues with unique expertise.
- Achieve your balance in a value-led culture that encourages you to be the best version of yourself.
- Benefit from flexible working hours, and the possibility of remote/mobile working.
- Perform at your best with a competitive starting salary and annual performance related salary increase our pay and benefits packages are among the best in the world.
- Take advantage of paid parental leave, including for non-birthing parents.
- Join an organization to become one of the most diverse and inclusive in the world. We strongly encourage applicants of all genders, ages, ethnicities, cultures, abilities, sexual orientation, and life experiences to apply.
- Grow as you progress through diverse career opportunities in national and international teams.
- Gain access to a wide range of training and development programs.
We'd like you to know that Shell has a bold goal: to become one of the world's most diverse and inclusive companies. You can get to know more about how we're working towards that goal, click here.
IMPORTANT NOTE: After you submit your application, you will receive an email providing a link to an online assessment that is a mandatory part of the process. The email will come from HireVue - please check your spam/junk mailbox if you do not see the email. Once completed, your application will be reviewed to determine next steps. Thank you for your interest in Shell. 
