IT Operations Engineer - Arcitech AI
Full-time
Navi Mumbai, Maharashtra, India
Position: IT Operations Engineer
Location: Vashi
Employment Type: Full-time
About The Role
We are seeking an experienced and versatile IT & Desktop Engineer with 3–5 years of hands-on experience
in IT infrastructure support, server management, desktop troubleshooting, and cloud technologies
(AWS/Azure). This role includes system administration, network support, desktop management, and security
operations. The ideal candidate should be capable of handling end-user support as well as backend IT
operations, ensuring smooth functioning of servers, networks, and endpoint devices.
Key Responsibilities
- Manage and maintain servers including installation, configuration, patching, and performance
monitoring.
- Perform routine server administration tasks such as backups, security updates, IAM and logs.
- Manage Active Directory, Group Policies, and access permissions.
- Troubleshoot system and application issues across Windows/Linux.
- Ensure uptime, availability, and reliability of IT infrastructure.
- Support IT security operations including antivirus, firewalls, and vulnerability fixes.
- Maintain IT documentation, SOPs, and configuration records.
- Provide L1/L2 end-user support for desktops, laptops, printers, and other endpoint devices.
- Install, upgrade, and troubleshoot Windows/Mac/Linux OS on client systems.
- Diagnose and resolve hardware, software, and peripheral issues.
- Configure and manage endpoint security tools and policies.
- Manage CCTV configuration, monitoring, and backup processes.
- Perform LAN/WAN troubleshooting including switches, routers, Wi-Fi, and cabling.
- Handle network troubleshooting (DNS, DHCP, IP conflicts, connectivity issues).
- Set up new user profiles, email accounts, and access privileges.
- Support remote users using VPN and remote access tools.
- Oversee identity and access lifecycle (SSO, MFA setups).
- Configure network devices and enforce basic network security standards.
- Monitor security alerts & escalate incidents when necessary.
- Assist in implementing security policies, compliance controls & patching plans.
- Support cloud resources setup, IAM access, and monitoring.
- Monitor systems through tools like Grafana, CloudWatch, Zabbix, or similar.
- Manage license renewals & vendor coordination.
- Support biometric devices & access control systems.
- Assist HR/Operations during onboarding/offboarding processes.
- Collaborate with cross-functional teams to improve IT workflows.
- Participate in IT audits and compliance reviews.
- Conduct periodic infrastructure health checks.
- Identify automation opportunities in IT operations.
- Support procurement decisions for IT equipment & services.
- Perform root-cause analysis for major incidents.
Technical Skills Required
- Windows & Linux server management
- LAN/WAN troubleshooting & network diagnostics
- CCTV configuration and backup management
- Endpoint device configuration & management
- Asset management
- Networking knowledge: DNS, DHCP, TCP/IP, Routing, Switching
- Backup tools & disaster recovery
- IT ticketing systems & ITIL processes
- Security tools: antivirus, EDR, endpoint protection
- Basic cloud concepts (AWS/Azure)
Industry
- IT Services and IT Consulting
Employment Type
Full-time
Skills:- LAN, VAN, Troubleshooting, wifi, Amazon Web Services (AWS), Windows Azure and cctv
