Being a part of IT Operation, you need to take overall responsibility for managing all aspects of IT technical service delivery to the businesses in JCI to ensure that all day-to-day operational activities are carried out in a timely and reliable way. And dealing with deadline on regular basis to meet the customers requirement
Point of Contact for any IT issues or requirement which causing disturbance in delivery Or if there is any new requirement or initiative from JCI.
Customer facing role on Application & Systems troubleshooting with Server, Storage and Backup management tickets Field IT Team.
You need Also performing Root Cause Analysis / problem management for high impact & severity issues to minimize reoccurrence through detailed problem investigation.
Drive resolution for issue escalations in co-ordination with global infrastructure & other IT teams within define SLA.
Need to coordinate with other IT groups including the IT Project group & other Platform operation group like network team, Server team and Voice team, service desk and IS Security to meet the requirement of the customer
Manage all the escalation Or Point of escalation for desktop support team
Responsible for full lifecycle of projects from initiation to completion
Create and track Local IT budget for local infrastructure projects
Manage local and global vendors to deliver the highest possible services
Administer and provide upgrade to systems and escalate issues.
Prepare designs and evaluate all balancing functions as required by IT departments and other functional areas.
Prepare and review all Service Level and Operation Metrics and KPI scorecards for service delivery.
Analyze all continuous up gradation process through various proactive self initiated projects and ensure efficiency.
