IT Manager

About Us: Traya is an Indian direct-to-consumer hair care brand platform provides a holistic treatment for consumers dealing with hairloss. The Company provides personalized consultations that help determine the root cause of hair fall among individuals, along with a range of hair care products that are curated from a combination of Ayurveda, Allopathy, and Nutrition. Traya's secret lies in the power of diagnosis. Our unique platform diagnoses the patient's hair & health history, to identify the root cause behind hair fall and delivers customized hair kits to them right at their doorstep. We have a strong adherence system in place via medically-trained hair coaches and proprietary tech, where we guide the customer across their hair growth journey, and help them stay on track. Traya is founded by Saloni Anand, a techie-turned-marketeer and Altaf Saiyed, a Stanford Business School alumnus.

Our Vision:

Traya was created with a global vision to create awareness around hair loss, de-stigmatise it while empathizing with the customers that it has an emotional and psychological impact. Most importantly, to combine 3 different sciences (Ayurveda, Allopathy and Nutrition) to create the perfect holistic solution for hair loss patients.

About the Role

We are seeking a highly motivated and experienced IT Manager to lead and manage all aspects of our company's IT infrastructure and operations. In this role, you will be responsible for overseeing all IT-related activities, including network administration, systems administration, cybersecurity, and end-user support. You will play a crucial role in ensuring the smooth and efficient operation of all IT systems and services, while also driving innovation and improving IT efficiency.

Responsibilities

• Oversee all aspects of IT operations, including network administration, systems administration, cybersecurity, and end-user support.
• Plan, implement, and maintain IT infrastructure, including servers, workstations, network devices, and telecommunications systems.
• Ensure the security and integrity of all IT systems and data, including implementing and maintaining security measures such as firewalls, intrusion detection systems, and data encryption.
• Provide technical support to end-users, including troubleshooting hardware and software issues, resolving technical problems, and providing user training.
• Manage IT projects, including system upgrades, implementations, and migrations.
• Develop and implement IT policies and procedures to ensure compliance with industry best practices and regulatory requirements.
• Manage the IT budget and negotiate contracts with vendors.
• Stay abreast of the latest IT technologies and trends.
• Lead and mentor a team of IT professionals.

Qualifications

• 5+ years of experience in IT management or a related field.
• Strong understanding of IT infrastructure, including networking, servers, storage, and virtualization.
• Experience with cybersecurity best practices, including threat assessment, risk mitigation, and incident response.
• Experience with IT service management frameworks (e.g., ITIL).
• Ability to work independently and as part of a team.
• Strong attention to detail and a results-oriented approach.
• Experience with cloud computing platforms (e.g., AWS, Azure, GCP) is a plus.
• Experience with Tunelling, NAS Server, Wi-fi, and VPN.

Traya provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, nation origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by central, state, or local laws.