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Job Description
IT Manager
SmartDocs, Inc. is a bootstrapped, profitable GovTech software company headquartered in Newtown Square, PA. For 16 years we have built procurement, spend management, and contract lifecycle software for U.S. public sector clients, including the Pennsylvania Turnpike Commission, the Ohio Turnpike, and the New Jersey Turnpike Authority. Our platform runs on Java/Spring, Angular, and MongoDB on Microsoft Azure, with deep SAP S/4HANA integration. We hold SOC 2 Type II, ISO 9001, ISO 27001, and ISO 27701 certifications. We are roughly 100 people across the U.S. and India, with no external investors — we answer to our customers, not a board of VCs.
The role
You will run internal IT for a 100-person software company spanning India and the US — leading a small team that handles identity, laptops, networking, helpdesk, and SaaS administration. You'll be hands-on for our Hyderabad office and manage US headquarters IT remotely through MDM, remote support tooling, and local vendor hands. Because we're SOC 2 and ISO 27001 certified, this is corporate IT with real rigor: access reviews, auditable on/offboarding, and endpoint compliance actually matter here. You'll have ownership, a capable small team, and direct access to leadership.
What you'll do
- Lead a 2–3 person internal IT team and own the helpdesk experience
- Administer Microsoft Entra ID and M365: accounts, SSO, MFA, groups, conditional access
- Run employee on/offboarding end to end — accounts, hardware, access — against documented, auditable checklists
- Manage the laptop fleet with Intune: imaging, encryption, patching, endpoint protection
- Own office networking (LAN/WiFi/firewall/VPN) for the Hyderabad office; manage US HQ network remotely with local vendor support
- Administer our SaaS portfolio and manage license renewals and spend
- Maintain hardware asset inventory and run procurement across both geographies
- Produce identity and endpoint evidence for SOC 2 / ISO 27001 audits; run quarterly access reviews and security awareness training
- Provide remote support for US-based employees during overlap hours, including on/offboarding logistics
What we're looking for
- 5+ years in IT support/administration, with 1+ year leading or mentoring others
- Strong Microsoft stack: Entra ID, M365, Intune
- Hands-on networking fundamentals: VLANs, firewalls, VPN, WiFi
- Experience supporting compliance audits (SOC 2, ISO 27001, HIPAA, or similar) — or strong process discipline and eagerness to learn
- Service mindset, calm under pressure, excellent follow-through
Nice to have
- Experience at a software/product company; scripting (PowerShell); ticketing system administration; experience supporting US-based users or distributed teams remotely
Why SmartDocs
Profitable, stable, and growing — 16 years bootstrapped. A role with genuine ownership and visibility, not a cog in a giant IT org.
Spotlight
- Cafeteria, Office cab/shuttle, Joining goodies, Gifts on festivals, Free meal, Annual leaves, Health & insurance, Health insurance, Life insurance
Bachelor Of Technology (B.Tech/B.E), Masters in Technology (M.Tech/M.E)
More Info
About Company
We SmartDocs, are one of the global technology innovators scientific solution providers. We believe life is more meaningful when focused on creating our universe a better place than we discovered. We are dedicated to build a firm that respects the core values of mixed civilization across the globe where we exist, live, breathe, work & play especially, to give back a better society to the future generation.
We shape sky-piercing products to Government of United States, industries, manufacturing units and private business across the globe to ensure their hybrid and discrete jobs are streamlined into simple & easy process steps under one roof while optimizing their time and operating costs.
Each & every day our foundational values, integrity, continuous learning, creativity innovation, supporting our people, client focus, inform every decision we make & empower our employees to keep reaching high altitudes.
About Recruiter
Anand Bala
