- Supports the property s technology Information Resources objectives
- Supports all technology planning, decision-making, implementation, and maintenance
- Interfaces with vendors, owners, and property staff
CANDIDATE PROFILE
Education and Experience
2-year degree from an accredited university in Information Technology, Computer Science, or related major; 4 years experience in Information Technology, Computer Science or related professional area
OR
4-year bachelors degree from an accredited university in Information Technology, Computer Science, or related major; certified trainer; 2 years experience in Information Technology, Computer Science, or related professional area
CORE WORK ACTIVITIES
Supporting Client Technology Needs
- Uses computers and computer systems (including hardware and software) to set up functions, enter data, or process information
- Monitors, verifies and manages the acquisition and maintenance of property based systems
- Assists in analyzing information, identifying current and potential problems and proposing solutions
- Maintains, inspects and repairs equipment
- Inspects the equipment or the environment
- Verifies that computer and network operations are monitored at the property, backup/recovery functions are performed on scheduled basis and administration functions for hardware, operating and application systems are maintained and completed on consistent basis
- Supports managing IR activities to confirm the property infrastructure and applications systems are functional at all times
- Verifies solutions are consistent with the clients needs and brand specific IR environment
- Administers and maintains mail and email
- Maintains inventories and manages IT hardware/software
- Provides Internet support and maintenance (if applicable)
- Provides cable management support
- Generates systems communications for property users to introduce new applications, provide user tips, alert users of system problems and inform staff of progress or status
- Consults on specific application issues or hardware/software problems
- Provides feedback to Lodging IR on application functional performance and system performance
Managing Projects and Policies
- Supports determining whether events or processes comply with laws, regulations, or standards
- Monitors processes and evaluates information according to SOP and LSOP requirements
- Enforces IR policies and standards protecting company hardware, software and other resources at the property
Maintaining Information Systems and Technology Goals
- Develops specific goals and plans to prioritize, organize, and accomplish your work
- Performs an assessment of needs, ensuring compliance with brand specific standards, budget and capital requirements
- Determines priorities, schedules, plans and necessary resources to complete property projects on schedule and according to specification
- Verifies problems are correctly reported, routed, tracked and solved, with the system user being informed of situation at all times
- Verifies proper asset management
- Performs on-site monitoring of all projects
Demonstrating and Applying IR Knowledge
- Keeps up-to-date technically and applies new knowledge to your job
- Demonstrates knowledge of job-relevant issues, products, systems, and processes
- Provides technical expertise and support
Additional Responsibilities
- Provides information to supervisors and co-workers by telephone, in written form, e-mail, or in person
- Analyzes information and evaluates results to choose the best solution and solve problems
- Coordinates property efforts, prioritizes needs and communicates those needs to IR Shared Services and other systems staff
- Manages vendors for property IT requirements functioning as escalation point for problem resolution
