IT Manager

Key Responsibilities

1. IT Infrastructure, Hardware & Network Management

Manage all IT hardware: laptops, desktops, printers, scanners, switches, routers, servers, and backup systems.

Administer LAN/WAN, WiFi networks, firewalls, VPNs, VLAN configurations, and network security controls.

Perform regular monitoring, troubleshooting, and optimize system uptime.

Maintain network documentation, cabling layouts, and asset maps.

Support basic cloud workspace operations (AWS Workspaces preferred; Azure equivalent acceptable).

Conduct preventive maintenance for all IT systems across office and shopfloor.

2. ERP System Support & User Coordination

Provide firstlevel support for ERP usage issues.

Coordinate with ERP vendors for bug fixes, enhancements, and user requests.

Ensure stable ERP usage across Production, Stores, Purchase, and Accounts.

3. Cybersecurity & System Compliance

Maintain endpoint protection, antivirus updates, firewall rules, and access control.

Ensure system backups and restore processes are correctly followed.

Support compliance for ISO audits and internal IT policies.

4. User Support & IT Helpdesk

Provide handson support for company-wide IT issues.

Manage user accounts, email activation, M365 licenses, password resets, and peripheral configurations.

Ensure timely closure of support tickets and maintain documentation.

5. IT Asset Management

Maintain accurate inventory of all IT hardware and software.

Manage AMC, warranty tracking, vendor coordination, and procurement requests.

Ensure asset tagging and compliance with IT policies.

6. Digital & Operational Support

Assist in IIoT connectivity support and integration.

Support digital initiatives such as paperless workflows and device integration.

Assist departments with Power BI data extraction support where required.