IT Manager - Operations and Compliance

About Bhanzu

Bhanzu is a fast-growing global edtech company building AI-powered learning experiences and transforming how students learn mathematics across 20+ countries. Founded by Neelakantha Bhanu Prakash, our mission is to eliminate math phobia and inspire students to excel in STEM.

As we scale globally, we're looking for a Director – Community, Partnerships & Events to drive growth through strong partnerships, impactful events, and community building.

What's This Role About

We are seeking a seasoned IT Manager with expertise in IT operations & compliance to lead and strengthen the Bhanzu's IT infrastructure, cybersecurity posture, and regulatory compliance framework.

This role plays a critical part in enabling business continuity (BCP), protecting sensitive data, and supporting a large, distributed workforce in a high-growth EdTech environment. The ideal candidate brings a strong blend of hands-on technical expertise, security and compliance leadership, operational maturity, and startup agility.

What You'll Be Doing

1. IT Operations & Management

• Manage end-to-end IT operations including incident, request, and problem management.

• Design, implement, and optimize Google workspace ecosystems.

• Ensure availability and scalability of IT systems supporting 1000+ users (WFO+WFH)

• Act as a POC for IT-requisitions and queries (IT-Assets, infrastructure, IT-compliance).

• Manage tools like Google Workspace, Slack, Microsoft-365, Adobe and other cross functional AI tools.

2. IT-Assets, Endpoint, & Access Management

• Oversee provisioning and de-provisioning of IT access for joiners, movers, and exits.

• Enforce conditional access and least-privilege access controls.

• Manage lifecycle of IT-Assets (Windows, Mac, Sophos Firewall and peripherals etc).

• Oversee MDM tools such as Intune, JamF, and Sure MDM.

3. IT Security & Compliance

• Lead data protection and IT compliance initiatives as per CERT-in norms.

• Integrate network security controls including firewall rules, endpoint, antivirus, EDR, and access policies

• Conduct access reviews and entitlement audits on a monthly and quarterly basis.

• Define IT security policies and SOPs to drive CERT-in/ISO/IEC 27001 and SOC 2 audits.

• Act as a POC for IT, network, and security issues. Conduct security audits, vulnerability/risk assessments.

• Drive employee awareness on cybersecurity best practices and data protection

4. Network & Security Management

• Ensure high network availability, performance, and redundancy with minimal downtime.

• Manage firewalls, routers, switches, access points, and network monitoring tools to avoid downtime.

• Coordinate with externals (co-working space/ISPs for resolution, upgrades, and capacity planning.

• Monitor, detect, and respond to security incidents, vulnerabilities, and breaches.

What We're Looking For

• Bachelor's/Maters degree in Information Technology, Computer Science – Engineering

• Google Workspace Administrator certification

• ISO/IEC 27001 Lead Implementer / Internal Auditor

• SOC 2 Awareness or Practitioner certification

• CERT-In compliance exposure or training

• Network & Security certifications such as CCNA, CCNP, CEH, Security+ (preferred)

• Endpoint / MDM certifications (Intune, Jamf, Sophos, SureMDM)

• handling statutory documentation is preferred.