Search by job, company or skills

M

IT Manager - Gurgaon - IT Consulting

Michael Page
Gurugram, India
12-18 Years
new job description bg glownew job description bg glownew job description bg svg
  • Posted 2 months ago
  • Be among the first 50 applicants
Early Applicant

Job Description

  • Be recognised as a Senior Leader in a leading IT Services Organization
  • You'll join a high-performing business, backing talented individuals

Job Description



Service Management:

  • Provide firstline support for endusers, ensuring timely and effective resolution of technical issues.
  • Coordinate with application support teams to maintain the availability and performance of critical business applications.
  • Oversee laptop/device support services to meet the needs of the delivery center.
  • Assist IT security teams in implementing controls and protection measures against threats and vulnerabilities



Support and Coordination:

  • Assist the Technology Lead in the delivery center, ensuring alignment with global technology strategy and objectives.
  • Act as a primary pointofcontact for internal technology groups and external service providers to facilitate highquality service delivery.
  • Collaborate with global technology teams to implement and maintain standardized technology practices and governance.



Assistance with Strategic Planning:

  • Support the execution of technology strategies defined by the Technology Lead to meet the delivery center's business objectives.
  • Identify opportunities for technology improvements and innovations that enhance service delivery and operational efficiency.



Operational Support:

  • Help monitor and report on the performance of technology services to ensure adherence to defined service level agreements (SLAs).
  • Participate in continuous improvement initiatives to enhance service quality, efficiency, and user experience.
  • Ensure compliance with global IT policies, standards, and governance frameworks.



Stakeholder Engagement:

  • Engage with key stakeholders, including leadership teams, business units, and service providers, to understand their needs and expectations.
  • Communicate effectively to provide updates on technology initiatives, service performance, risks, and upcoming changes.

The Successful Applicant



Qualifications

  • Bachelor's degree in Information Technology, Computer Science, or a related field.
  • 12-18 Years of experience in IT support or technology coordination with a strong focus on service delivery.
  • Strong communication skills and the ability to effectively engage with stakeholders at multiple levels.
  • Understanding of IT support functions, including enduser support, application support, laptop/device support, and basic IT security principles.



Preferred Skills

  • Familiarity with enterprise technology platforms and standardized IT service frameworks.
  • Understanding of regulatory, governance, and compliance requirements applicable.
  • Strong analytical and problemsolving abilities.
  • Ability to operate effectively in a fastpaced, dynamic, and evolving environment.

What's on Offer

The role offers the opportunity to work in a globally aligned technology environment, contributing directly to highimpact initiatives while collaborating with senior leadership and crossregional teams. Candidates gain exposure to modern enterprise technologies, structured career growth, and a dynamic environment focused on continuous improvement, security, and service excellence.

More Info

Job Type:
Permanent Job
Function:
It Services
Employment Type:
Full time

About Company

Michael Page

Michael Page has five decades of expertise in professional services recruitment. We were established in London in 1976, and over this period we've grown organically to become one of the best-known and most respected consultancies, with an office network spanning six continents.
While size has its advantages, it doesn't define us - the nature of our organic growth means that each new office is integrated into the region that it serves. It also means that as an employer looking to hire, or as a candidate aiming to grow your career you have the best of both worlds&#x3B; a team that understands the market and geography you operate in, plus the resources and expertise of an international network at your disposal.

Job ID: 139546409

Jobs by Skill - IT
Jobs by Skill - Non IT
International Jobs
Last Updated: 15-03-2026 06:51:44 PM
Homejobs in Gurgaon / GurugramIT Manager - Gurgaon - IT Consulting