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. Define clear processes, workflows, and SLAs for ticket management.
. Help prepare the team for future scaling as company grows.
. Provide guidance and direction to IT staff, ensuring accountability and consistent delivery.
. Oversee day-to-day IT support, including Tier 1-2 service requests, incident management, and escalations.
. Manage IT asset lifecycle, onboarding/offboarding, and user access controls.
. Support integration of SaaS platforms to streamline workflows and enhance IT service delivery.
Partner with IT leadership to implement secure practices in identity and access management, device management (Intune), and SaaS governance.
. Assist with SOC2 and other compliance initiatives through process
. 8+ years of experience in IT support, with at least 2 years in a lead or supervisory role.
. Demonstrated success managing or mentoring IT support staff in a fast-paced environment.
. Strong technical knowledge of:
. Identity & Access Management (Okta, Azure AD).
. Endpoint management (Intune, Jamf, Kandji).
. SaaS support (O365, Slack, Atlassian, Smartsheet).
. IT service desk tools (Jira Service Management, Confluence).
. Experience with SOC2 or similar compliance frameworks.
. Excellent communication and interpersonal skills, with a track record of improving end-user experience.
. Strong organizational and problem-solving abilities.
. Excellent time management skills, with the flexibility to coordinate IT services across a geographically diverse company.
Michael Page has five decades of expertise in professional services recruitment. We were established in London in 1976, and over this period we've grown organically to become one of the best-known and most respected consultancies, with an office network spanning six continents.
While size has its advantages, it doesn't define us - the nature of our organic growth means that each new office is integrated into the region that it serves. It also means that as an employer looking to hire, or as a candidate aiming to grow your career you have the best of both worlds; a team that understands the market and geography you operate in, plus the resources and expertise of an international network at your disposal.
Job ID: 140040593
