Experience: 5+ years
Location: Pune & Bangalore
Mode: Contract(Extendable)
Job Description: IT Infrastructure Support Specialist
Key Responsibilities:
- Critical Incident Response: Act swiftly during critical incidents to provide timely support, ensure clear communication, and coordinate global escalation and resolution.
- Local Infrastructure Support: Maintain and troubleshoot local data centers, servers, storage systems, network cabling, switches, and routers to reduce downtime.
- New Equipment Handover: Oversee installation and readiness of new or replacement equipment for smooth transitions.
- Spare Parts & Storage Management: Manage local spare inventory and equipment storage to ensure availability and organization.
- Operational Application Support: Deliver essential support for local applications, ensuring high performance and rapid issue resolution.
- Super User Assistance: Serve as the local expert for key systems and applications, providing advanced troubleshooting and user support.
- Process & Project Support: Collaborate with central teams to suggest local process improvements and support infrastructure projects.
Qualifications & Skills:
- Experience in IT support with a focus on infrastructure (data centers, networking, hardware).
- Strong troubleshooting skills and incident response capabilities.
- Ability to manage tasks under pressure with attention to resolution speed.
- Proficiency in managing IT equipment lifecycle and spare inventory.
- Excellent communication and cross-functional collaboration skills.
- Proactive mindset with a focus on continual process improvement.
Key Competencies:
- Technical Expertise: Deep knowledge of IT standards, change management, and infrastructure troubleshooting.
- Analytical Thinking: Quick identification of root causes and development of effective solutions.
- Communication: Clear updates to stakeholders and simplified explanations for end-users.
- Customer Focus: Strong service orientation with a user-first approach.
- Team Collaboration: Cooperative attitude, supporting team success and cross-team initiatives.
