IT Helpdesk / IT Support Executive

Job Title - IT Helpdesk / IT Support Executive

About Urban Company

Urban Company is a technology platform offering customers a variety of services at home. Customers use our platform to book services such as beauty treatments, haircuts, massage therapy, cleaning, plumbing, carpentry, appliance repair, painting etc., all delivered in the comfort of their home and at a time of their choosing. We promise our customers a high-quality, standardized and reliable service experience. To fulfill this promise, we work closely with our hand-picked service partners, enabling them with technology, training, products, tools, financing, insurance, and brand, helping them succeed and deliver on this promise.

Urban Company started out as UrbanClap in Nov 2014, when its founders, Abhiraj, Raghav and Varun realized that the home services industry was predominantly unorganized, fragmented and offline. Customers found it difficult to avail quality services in a convenient manner, and service professionals were struggling to make ends meet, having to rely upon several middlemen, contractors, and local aggregators. The founders felt that the industry was ripe for disruption, and launched Urban Company, with three key principles in mind-

• Customer love: Build a platform that offers truly delightful and differentiated services
• Partner empowerment: Build a deep, full-stack partnership with service partners, helping improve their earnings and overall livelihood
• Technology first: Bring innovation and technology to an age-old industry.

Job Summary

The IT Helpdesk / IT Support Executive will be responsible for providing first-level technical support to end users, ensuring the smooth functioning of IT infrastructure, meeting room systems, network connectivity, and business applications. The role requires timely issue resolution, proactive monitoring, and coordination with internal teams and vendors to maintain uninterrupted business operations.

Key Responsibilities:

End User Support

• Provide first-level support for desktops, laptops, and day-to-day IT-related issues.
• Install, configure, and troubleshoot Windows OS, macOS, Microsoft Office, and other business applications
• Handle user requests and incidents through ticketing systems, phone calls, and emails.
• Provide timely resolution or escalate issues as required.

AV & Meeting Room Support

• Ensure meeting rooms are fully functional before scheduled meetings.
• Support video conferencing platforms such as Zoom and Microsoft Teams.
• Troubleshoot display issues, audio/video problems, and screen-sharing issues.
• Provide on-call support during important meetings and business-critical sessions.

Hardware Configuration & Support

• Configure and support printers, scanners, projectors, and other peripheral devices
• Perform initial diagnosis of hardware-related issues.
• Replace faulty hardware where applicable or coordinate escalation with vendors.

Network & Connectivity Support

• Troubleshoot LAN/WAN connectivity issues
• Resolve internet and Wi-Fi access-related problems
• Perform basic health checks of switches, routers, and wireless access points
• Coordinate with ISPs and network vendors to resolve issues when required.

Application Support

• Provide L1 support for business applications such as CRM platforms and calling tools like Ameyo.
• Assist users with login, access, and basic application-related issues.
• Coordinate with internal application teams or vendors for advanced troubleshooting and resolution.

Asset & Vendor Coordination

• Maintain records of IT assets, accessories, and issued devices.
• Coordinate with vendors for repairs, replacements, warranty support, and procurement follow-up.

Required Skills:

• Good understanding of desktop support, operating systems, and office productivity tools.
• Basic knowledge of networking concepts, including LAN, WAN, Wi-Fi, switches, and routers.
• Familiarity with video conferencing and meeting room technologies.
• Ability to troubleshoot hardware, software, and connectivity issues effectively.

Soft Skills:

• Good communication and interpersonal skills.
• Strong problem-solving ability.
• Customer-focused approach.
• Ability to manage multiple tasks and priorities.
• Ability to work under pressure and support business-critical operations.

Preferred Qualification:

• Graduate / Diploma in Information Technology, Computer Science, or related field.
• 1–3 years of experience in IT helpdesk, desktop support, or IT operations.

Why Join Urban Company

At UC, you'll get to work on category-defining narratives that influence not just our business but the broader culture of work, care, and dignity. You'll also shape the creative playbook for one of India's fastest-growing consumer internet brands, balancing long-term brand building with near-term growth.

At Urban Company, we are committed to providing equal and fair opportunities in employment and creating an inclusive work environment. We endeavor to maintain a work environment free from harassment based on age, colour, physical ability, marital status, parental status, ethnic origin, religion, sexual orientation, or gender identity.