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dixit infotech services pvt. ltd.

IT Help Desk Coordinator

dixit infotech services pvt. ltd.
Mumbai, India
Fresher
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Job Description

User Call Management

  • Handle incoming user calls for IT issues
  • Assign user issues to the appropriate IT Helpdesk/Servicedesk executive

IT Ticketing System Management

  • Maintain strong expertise in IT ticketing solutions
  • Experience with ITSM ticket management tools (preferred)

Communication & Support

  • Provide excellent oral and written communication with users via email, Teams chat and call.
  • Follow up with users in person or email to gather feedback on resolved issues and ensure satisfaction

Quality Assurance & Monitoring

  • Review tickets logged by IT Executive team and provide constructive feedback
  • Monitor IT Executives calls, emails, lunch breaks, and office timings
  • Report team activity findings to the KCO team

Request Management & Reporting

  • Monitor and review user requests received via email and phone
  • Share a summary of pending requests with the KCO team by end of day
  • Prepare and share daily, weekly, and monthly call ticket reports

Asset & Access Management

  • Assist with asset management tasks including tagging, verification, and record maintenance
  • Maintain an updated register of individuals accessing the server and hub room

Escalation & Compliance

  • Identify and escalate unresolved or critical issues to the KCO IT Team
  • Ensure all processes adhere to FIM policies, standards, and IT compliance requirements

More Info

Job Type:
Permanent Job
Industry:
Other
Function:
It Support
Employment Type:
Full time

Job ID: 145746789

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Last Updated: 14-04-2026 07:56:23 PM
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