IT - Executive

Job Role:

• To support the IT network infra for Centers across the NCR region.
• Proactively responsible for identifying and managing L1 support requirements across all locations.
• Provide Level-1 support and troubleshooting to resolve issues pertaining to all IT infrastructure.
• Maintaining and administering IT networks, including hardware, software applications and configurations.
• Troubleshooting, diagnosing and finding solutions to potential network and system issues on a daily basis.
• Conducting regular maintenance tasks, such as installing software patches and performing network upgrades.
• Responsible and accountable for the smooth running and management of network infrastructure which includes ISP, Switches, Routers, Wireless Controllers, Access Points, Network Printers etc.
• Communicating and collaborating with third-party vendors that provide services to ensure networks operate as per expectations
• Act as primary SPOC to address various AD HOC alterations in existing networks like laying of cables, making connectors for UTP cables, DVR cables, setting up printers for clients. Also, should support Devices mounting & unmounting.
• Assuring seamless internet availability to all over clients in multiple locations.
• Maintain IT Asset of the organizations as per office guidelines.
• Ensuring and maintaining connectivity of different networks.
• Coordination with ISP Vendors in case of any network outage to see the resolution as per agreed SLA.
• Perform network maintenance and system upgrades including service packs, patches, hot fixes and as the part of preventive maintenance schedules weekly, monthly or as per office guidelines.
• Should be able to support in supervising the Active/Passive vendor working onsite for setting up AltF new centers.