- Operational Ownership of HPC Engineering infrastructure including Compute, Citrix, Storage, Networks, Data Centers.
- Driving strategic initiatives related to continuous improvements, including automation initiatives to reduce incident volumes, improve customer experience, and optimize costs.
- End-to-end ownership and operational excellence of the 24X7 Global IT Support operations.
- Ensuring SLA/KPI adherence, quality compliance, stakeholder communication, customer satisfaction, and risk/issue identification and mitigation.
- Leading weekly reporting, QBR, project reviews, and managing major outages.
- People management including hiring, mentoring, upskilling, training/certification, succession planning, and improving employee engagement.
The Impact You Will Have:
- Enhancing customer experience in the region and enabling IT as a strategic partner for business units.
- Building and leading a high-functioning, collaborative IT team aligned with organizational objectives.
- Driving continuous improvements and automation initiatives to optimize operations and reduce costs.
- Ensuring operational excellence and adherence to SLAs/KPIs, leading to high customer satisfaction.
- Fostering a culture of innovation and best practices in the region.
- Maintaining strong governance and compliance in alignment with organizational guidelines.
What You'll Need:
- Over 18 years of experience in IT HPC Engineering infrastructure management including Compute, Citrix, Storage, Networks, Data Centers.
- Experience with job scheduling and queuing systems like LSF, SLURM.
- Experience in handling large-scale 24X7 IT infrastructure delivery programs for global clients.
- Proven capability to translate business requirements into strategic programs and initiatives.
- Proficiency in building and managing large, high-functioning teams.
- Experience in different modules of SAP Success Factor, strategy, and roadmap development.
