Job Summary
We are seeking a seasoned SAP SD Support Consultant with over 10 years of hands-on experience in SAP Sales and Distribution module. The ideal candidate will be responsible for providing L2/L3 support, resolving incidents, managing service requests, and ensuring smooth business operations in the SAP SD landscape. Experience in integration with MM, FI, and logistics modules is essential.
Key Responsibilities
- Provide day-to-day support for SAP SD module including order management, pricing, billing, shipping, and credit management.
- Support active projects including Hypercare.
- Analyze and resolve incidents, service requests, and change requests within defined SLAs.
- Collaborate with business users to understand issues and provide functional solutions.
- Perform root cause analysis and implement permanent fixes for recurring issues.
- Coordinate with ABAP developers for custom enhancements and debugging.
- Support month-end and year-end closing activities.
- Document functional specifications, test cases, and user manuals.
- Participation in system upgrades, patching, and regression testing.
- Ensure compliance with internal controls and audit requirements.
Required Skills & Qualifications
- Minimum 10 years of experience in SAP SD module with strong support background.
- In-depth knowledge of SD processes: order-to-cash, pricing, billing, shipping, and returns.
- Experience with IDocs, EDI, and third-party integrations.
- Good understanding of cross-module integration (MM, FI, WM).
- Knowledge of SAP Fiori apps related to SD.
- SAP certification in SD is a plus.
- Understanding of SD account assignment and revenue recognition process.
- Experience with SAP SD user exists.
- S4 HANA experience mandatory. Knowledge of latest Sales Simplification is desirable
- Conduct unit testing and support UAT.
- Assist in end user training and documentation.
- Handson Experience with Pricing, Basis SD configurations, Delivery and Billing areas.
- Ability to handle multiple Change requests and enhancements.
- Effective communication skills to collaborate with team members and stake holders based out of different geography.
- Experience with like ServiceNow ticketing tools and JIRA (project coordination).
- Exposure to Agile methodologies and DevOps tools
- Strong analytical and problem-solving skills.
