- As part of Oracle Finance GIU - SaaS and Cloud Ops, analyst will provide support to ERF SaaS Customers, which are in OCI Regions across the globe
- Candidate will do shift coverage with 24 x 7 Operations and need to work on Customer initiated tickets and internal tickets.
- Analyst will work on the tickets, follow change, release, problem, and incident management, and resolve the requests.
- Analyst will work, monitor the progress and also work with the partner teams and customer support teams.
- He/She will need to join the customer calls, project and Operations call
Experience Required: Minimum 3+ years of Cloud and customer production support experience.
Education Qualification & Certifications:
- B. Tech/ M. Tech / BCA / MCA in Computer/Electronics Engineering.
- Graduates/Post-Graduates from any stream or Diploma in Computer Engineering
- Certifications and Trainings: Cloud Certification like Oracle, Google, Azure, AWS etc will be an advantage.
Job Description:
- Working knowledge of Oracle Cloud (OCI) and/or other cloud services
- Hands on experience & experience of Dockers & Kubernetes is necessary.
- Working knowledge & experience of Oracle Cloud (OCI) and/or other cloud services
- Working knowledge & experience of Oracle Database administration and maintenance
- Customer onboarding, provisioning, Go-Live readiness
- Basic knowledge of Gitlab CI-CD and Git tools are mandatory.
- Working knowledge of Linux System Admin
- Automation & scripting skills, terraform, python, shell
- Should be well conversant with SaaS services and products
- Should work closely with Cloud Engineering and Product engineering teams
- Basic Networking knowledge and experience in using Load Balancer tools
- Basic knowledge of access and authorization tools and services like IDCS. IAM, WTSS etc.
