Process Analysis: Conduct in-depth analysis of existing processes to identify areas for improvement and optimization.
Requirement Gathering: Elicit, document, and validate functional requirements ensuring alignment with business objectives.
Solution Design: Collaborate with technical teams to design and implement effective IT solutions that support Commercial operations, particularly in CRM, Digital Marketing, and E-commerce.
Testing and Validation: Develop and perform test cases to ensure that implemented solutions meet the defined requirements and quality standards.
Documentation: Build and maintain comprehensive documentation, including user manuals, training materials, and process flow diagrams.
Collaborator Management: Effectively communicate with collaborators at all levels, encouraging positive relationships and addressing their concerns.
Commercial Technologies Expertise: Demonstrate in-depth knowledge of Salesforce (SFDC) and relevant digital technologies, such as marketing automation, e-commerce platforms, and customer service tools.
Operations: Offer and assist with user training as needed, encompassing root cause analysis, incident management, and process improvement
Skills Requirements:
Bachelor's degree in Business Administration, Marketing, or a related field.
6 to 8 years of experience as an IT Business Analyst, preferably in a Commercial domain with a focus on CRM, Digital Marketing, and E-commerce.
Expertise in Salesforce (SFDC) and relevant digital technologies.
Solid understanding of Commercial processes, including customer relationship management, sales, marketing, and online sales channels.
Ability to work in a fast-paced, dynamic environment and manage multiple priorities.
Experience with business process modeling tools (e.g., Visio).
Knowledge of Agile methodologies and project management tools.
Experience with data analysis and reporting tools related to CRM, Digital Marketing, and E-commerce metrics.
Excellent analytical and problem-solving skills.
Strong written and verbal communication skills.
Ability to work independently and as part of a team.
