Key Responsibilities:
- Provide day-to-day application support for the Loan Management System (LMS) to ensure system availability and reliability.
- Collaborate with business teams to understand system requirements, document user issues, and provide effective solutions.
- Manage system configurations and settings to ensure proper loan servicing operations, including user access, workflows, general ledger and automation.
- Work with third-party vendors to resolve issues related to third-party integrations, such as credit bureaus, fraud detection tools, and e-signature providers.
- Conduct UAT for new features, system changes, and bug fixes.
- Conduct regular system audits to ensure compliance with regulatory requirements and internal policies.
- Provide user training and support on new features, functionalities, and updates within the LMS.
Experience Having minimum 4 to 5 years experience into Secured/Unsecured Loans, Small Business Loans, Home loans, Digital Loans, and Mortgages etc is mandatory.
