IT and ERP Analyst

Role Summary

The IT and ERP Analyst is responsible for managing the organization's Enterprise Resource Planning (ERP) system while also overseeing the company's overall IT operations and infrastructure. This role combines business systems analysis with IT management to ensure technology systems effectively support business operations. The position involves system administration, ERP support, IT strategy implementation, cybersecurity oversight, vendor management, and user support across the organization.

Key Responsibilities

ERP System Management

Provide user support and troubleshooting for ERP.

Be a super user for ERP and provide training to ERP users across business functions.

Manage and maintain the company's ERP platform.

Analyse business processes and recommend improvements through ERP functionality.

Configure ERP modules including operations, trading, finance, procurement, inventory, sales, and HR.

Coordinate ERP upgrades, including testing during/after upgrades.

Develop reports and dashboards for business decision-making.

IT Management and Infrastructure

Oversee the organization's IT infrastructure including servers, networks, cloud services, and business applications.

Ensure reliable operation of IT systems, networks, and security protocols.

Manage hardware, software, and IT asset inventory.

Administer user accounts, permissions, and access control.

Monitor system performance and resolve technical issues.

Participate in IT audit and compliance activities

Cybersecurity and Compliance

Implement and maintain IT security policies and procedures.

Ensure data protection, backup, and disaster recovery systems are in place.

Monitor for security threats and ensure compliance with company IT policies.

User Support, Training, and Documentation

Provide IT helpdesk support for staff across departments.

Deliver training on ERP systems and other business software.

Document IT processes, system configurations, and user guides as needed.

Required Qualifications & Skills

• Bachelor's degree in information technology, Computer Science, Information Systems, or related field.
• 25 years of experience working with ERP systems.
• Experience with ERP platforms such as Acumatica, SAP ERP, Oracle NetSuite, or Microsoft Dynamics 365.
• Experience with ERP implementation or migration projects.
• Strong understanding of business processes and system integration.
• Knowledge of business process mapping and workflow automation.
• Familiarity with API integrations and data management.
• Office 365, Windows, Outlook enterprise management.
• Understanding of IT security and compliance standards.
• Strong analytical and problem-solving skills.
• Good communication and documentation skills.

Key Competencies

• Self-motivated
• Proactive
• Analytical
• Problem solver
• Strong communicator
• Collaborative
• Attention to detail
• Technical troubleshooting
• Process improvement mindset

Working Location & Timing

• Office-based (Navi Mumbai) with working hours aligned to UK office.
• Will require collaboration with multiple departments and external vendors across various time zones.
• Occasional system maintenance outside normal business hours.

Language

English