What Will You Do
- Provide L1/L2 IT support for employees, primarily on macOS
- Own Zendesk ticket management, ensuring issues are resolved within SLAs
- Handle employee onboarding & offboarding
Laptop provisioning, account setup, access revocation
- Manage hardware lifecycle & inventory
Laptops, peripherals, asset tracking, replacements, warranties
- Support office networking and security infrastructure
Wi-Fi, VPN access, firewall rule updates, connectivity troubleshooting
- Assist with device management (MDM) and endpoint compliance
- Coordinate with vendors and service providers for repairs and escalations
- Ensure adherence to basic IT security best practices
Access control, device hygiene, endpoint protection
- Maintain IT documentation, SOPs, and knowledge base
- Identify opportunities to improve IT processes and automation
What We Are Looking For
- Bachelor's degree in Computer Science / IT or equivalent experience
- 34 years of experience in IT Support, Helpdesk, or IT Operations roles
- Strong hands-on experience with macOS (hardware & software)
- Experience managing Zendesk or similar ticketing systems
- Working knowledge of networking fundamentals
LAN/WAN, TCP/IP, DNS, DHCP, VPN
- Familiarity with firewalls and endpoint security tools
- Experience with user onboarding/offboarding workflows
- Strong troubleshooting, documentation, and communication skills
- Ability to work independently and manage multiple priorities
Key Tools & Platforms You Will Manage
- Collaboration & Productivity: Slack (Admin), Google Workspace(Admin), Asana
- Support & Service Management: Zendesk (Admin)
- Identity & Access Management: Okta (Admin) and Okta Workflows
- Security & Networking: Cloudflare (Admin), Cisco Firewall (Admin), Mimecast
(Admin), CrowdStrike, OpenVPN (Admin)
- Device Management: Mosyle MDM or JAMF
Skills: jamf,okta workflows,mdm,okta (admin)
