About Cyware
Cyware delivers an innovative approach to cybersecurity that unifies threat intelligence, automation, threat response, and vulnerability management with data insights gleaned from assets, users, malware, attackers, and vulnerabilities. Cyware's Cyber Fusion platform integrates SOAR and TIP technology, enabling collaboration across siloed security teams. Cyware is widely deployed by enterprises, government agencies, and MSSPs, and is the leading threat intelligence sharing platform for global ISACs and CERTs.
Your next opportunity starts here!
What Will You Do:
- Provide L1/L2 IT support for employees, primarily on macOS
- Own Zendesk ticket management, ensuring issues are resolved within SLAs
- Handle employee onboarding & offboarding
- Laptop provisioning, account setup, access revocation
- Manage hardware lifecycle & inventory
- Laptops, peripherals, asset tracking, replacements, warranties
- Support office networking and security infrastructure
- Wi-Fi, VPN access, firewall rule updates, connectivity troubleshooting
- Assist with device management (MDM) and endpoint compliance
- Coordinate with vendors and service providers for repairs and escalations
- Ensure adherence to basic IT security best practices
- Access control, device hygiene, endpoint protection
- Maintain IT documentation, SOPs, and knowledge base
Identify opportunities to improve IT processes and automation
What We Are Looking For:
- Bachelor's degree in Computer Science / IT or equivalent experience
- 34 years of experience in IT Support, Helpdesk, or IT Operations roles
- Strong hands-on experience with macOS (hardware & software)
- Experience managing Zendesk or similar ticketing systems
- Working knowledge of networking fundamentals
- LAN/WAN, TCP/IP, DNS, DHCP, VPN
- Familiarity with firewalls and endpoint security tools
- Experience with user onboarding/offboarding workflows
- Strong troubleshooting, documentation, and communication skills
- Ability to work independently and manage multiple priorities
Key Tools & Platforms You Will Manage:
- Collaboration & Productivity: Slack (Admin), Google Workspace(Admin), Asana
- Support & Service Management: Zendesk (Admin)
- Identity & Access Management: Okta (Admin)
- Security & Networking: Cloudflare (Admin), Cisco Firewall (Admin), Mimecast (Admin), CrowdStrike, OpenVPN (Admin)
- Device Management: Mosyle MDM
