Job Location: GIBS Business School Campus
Job Type: Full-Time
Job Summary
GIBS Business School is looking for a skilled IT Admin to provide timely and efficient technical support to college staff. The role involves diagnosing and resolving hardware, software, and network-related issues across Windows, Linux, and Unix-based systems, ensuring smooth IT operations and high-quality customer service.
Key Responsibilities
User Support:
- Respond to support requests via email and in person.
- Diagnose and resolve hardware, software, and network issues using Windows OS and Unix/Linux command-line tools.
- Ensure most technical issues are resolved.
Installation & Configuration
- Physically set up new desktops, laptops, printers, and peripherals.
- Install, configure, and update operating systems and applications.
Troubleshooting & Maintenance
- Investigate system errors and performance issues.
- Perform chipset-level hardware troubleshooting when required.
- Manage system updates and preventive maintenance activities.
Network Support
- Monitor network connectivity and resolve LAN/Wi-Fi issues.
- Configure and support VPN connections.
- Assist with basic network troubleshooting.
Security & System Management
- Manage user accounts using Active Directory.
- Implement security protocols and maintain antivirus solutions.
- Ensure adherence to IT security policies.
Documentation & Training
- Maintain documentation for IT procedures and issue resolutions.
- Train staff on new tools, systems, and IT best practices.
- Communicate technical information clearly to non-technical users.
Technical Skills Required
- Strong knowledge of Windows, macOS, Linux, and Unix systems.
- Hands-on experience with hardware troubleshooting.
- Working knowledge of networking, VPNs, and remote desktop tools.
- Experience with Active Directory.
Soft Skills Required
- Excellent verbal and written communication skills.
- Strong problem-solving and multitasking abilities.
- Customer-focused approach with good teamwork skills.
Qualifications & Experience
- Diploma / Bachelor's degree in IT, Computer Science, or related field (preferred).
- Prior experience in desktop or technical support roles.
- Equivalent experience will be considered.
