International Voice Process

Venpa Global Technologies Private Limited

Bengaluru

2-5 Years

2 - 6.5 LPA

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Posted 23 days ago
Over 50 applicants

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Job Description

Handle inbound and outbound international customer calls in a professional manner.
Follow company policies and procedures during all customer interactions to ensure compliance.
Complete assigned tasks in line with the latest work instructions and process updates.
Identify, troubleshoot, and resolve customer issues efficiently and effectively.
Consistently meet daily productivity and quality performance targets.
Accurately record and document all customer interactions in the designated system.
Perform post-call activities such as raising tickets, processing password resets, account unlocks, and related actions.
Adhere strictly to data integrity standards and the company's information security policies Skills and Experience
Minimum of 2 years of experience in an international call center environment.
Prior experience in international voice support or customer service is an added advantage.
Strong communication skills with active listening ability, good typing speed, and proficiency in MS Office applications.
Willingness to work in US shift hours (India night shift).
Open to working from the office on all working days.

Spotlight

Maternity leaves, Rewards & recognition, Joining bonus

Education

Master OF Business Administration (M.B.A), PGDM, PGP, Master of Public Administration (MPA), Bachelor of Business Administration (B.B.A), Master of Library & Information Science (MLIS), Post Graduate Programme in Management for Executives (PGPX)