International voice process

Tech Mahindra Limited

Mumbai

1-3 Years

2.5 - 4.5 LPA

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Posted 2 days ago
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Job Description

Description

We are looking for enthusiastic individuals to join our team as International Voice Process Executives. The ideal candidates will be responsible for providing excellent customer service to our international clients through effective communication and problem-solving skills. This role requires strong interpersonal abilities and a commitment to achieving customer satisfaction.

Responsibilities

Handle inbound and outbound calls for international clients.
Provide exceptional customer service and support to clients.
Resolve customer queries and issues in a timely manner.
Document call details and customer interactions accurately.
Collaborate with team members to improve processes and customer satisfaction.

Skills and Qualifications

Excellent verbal and written communication skills in English.
Strong listening skills and ability to empathize with customers.
Proficiency in using computers and handling CRM software.
Ability to work in a fast-paced environment and handle multiple tasks.
Flexibility to work in different shifts including nights and weekends.

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Indian

About Company

Tech Mahindra Limited

Tech Mahindra is part of the US $15.4 billion Mahindra Group and is a leading global systems integrator and business transformation consulting organization, focused primarily on the telecommunications industry. Tech Mahindra helps companies innovate and transform by leveraging its unique insights, differentiated services and flexible partnering models. This has helped customers reduce operating costs, generate new revenue streams and gain competitive advantage. Tech Mahindra expanded its IT portfolio in 2009 by acquiring the leading global business and information technology services company, Mahindra Satyam (earlier known as Satyam Computer Services).

Tech Mahindra's capabilities spread across a broad spectrum, including Business Support Systems (BSS), Operations Support Systems (OSS), Network Design & Engineering, Next Generation Networks, Mobility Solutions, Security consulting and Testing.

Tech Mahindra's solutions portfolio includes Consulting, Application Development & Management, Network Services, Solution Integration, Product Engineering, Infrastructure Managed Services, Remote Infrastructure Management and BSG (comprises BPO, Services and Consulting).

With an array of service offerings for TSPs, TEMs and ISVs, Tech Mahindra is a chosen transformation partner for several leading wireline, wireless and broadband operators in Europe, Asia-Pacific and North America.

Tech Mahindra has successfully implemented more than 16 Greenfield Operations globally and has over 130 active customer engagements mostly in the Telecom sector. The company has been involved in about 8 transformation programs of incumbent telecom operators.

Tech Mahindra has a global footprint through operations in more than 31 countries with 17 sales offices and 15 delivery centers. Assessed at SEI CMMi Level 5, Tech Mahindra's track record for value delivery is supported by over 40,500 professionals who provide a unique blend of culture, domain expertise and in depth technology skill sets. Its development centers are ISO 9001:2008 & BS7799 certified.

Job ID: 144113503