Description
We are seeking an experienced International Voice Process Executive to join our team. The ideal candidate should have 1-4 years of experience in the job market context of India, and should be able to perform a range of customer service and sales-related tasks.
Responsibilities
- Handle inbound and outbound customer calls
- Communicate with customers via email and chat
- Provide customers with product information and technical support
- Upsell and cross-sell products to customers
- Handle customer complaints and resolve issues
- Maintain accurate records of customer interactions
- Meet and exceed sales targets
- Adhere to company policies and procedures
Skills and Qualifications
- 1-4 years of experience in a similar role
- Excellent communication skills in English (verbal and written)
- Strong sales and customer service skills
- Ability to work in a fast-paced environment and handle high call volumes
- Flexibility to work in shifts
- Basic computer skills and knowledge of MS Office
- Ability to work well in a team
- Bachelor's degree or equivalent
