International Voice Process CSE

Salary: Up to 7.2 LPA

Location: Mumbai Malad & Thane

Training: 3 Months at Malad Location

About the Role

Step into a dynamic International Voice role where you'll engage with global customers, deliver exceptional service, and build a strong career with one of India's most respected organizations.

If you have strong communication skills, confidence, and the drive to grow this opportunity is for you!

What You'll Do

Handle customer interactions efficiently with zero idle time

Consistently achieve SLA and performance targets

Deliver excellent customer experience and satisfaction

Stay updated with new changes and process improvements

Implement feedback and continuously enhance performance

Represent the brand with professionalism and positivity

Skills That Set You Apart

Excellent Communication Skills (C1 Level Voice Select)

Strong team player with a positive attitude

Customer-first mindset

Ability to work in rotational shifts (majority night shifts)

Self-driven with leadership potential

Contact center experience preferred (not mandatory for voice select candidates)

Eligibility Criteria

Graduates (Any Stream)

• 1 to 12 years of relevant contact center experience

HSC (12th Pass)

• 18 months to 10 years of relevant contact center experience

(Profiles above 9 years experience evaluated on case-to-case basis)

Hiring Grades

BPOZ | BPO1 | BPO2 | BPO3

Fast Track Opportunity

BPO1 Grade: Graduates with 12 months experience skip V&A round

BPOZ Grade: HSC/Undergraduates with 1824 months experience skip V&A round

Direct move to Operations Round!

Work Details

• Open to all shifts (including night shifts)
• 9 productive hours per shift
• Weekend working as per business needs
• Open to 6 working days if required
• 
  

Interview Process

HR Round VNA Operations Round

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