Description
We are looking for a dedicated individual to join our International Voice Process team. The ideal candidate will be responsible for providing exceptional customer service to our international clients through voice interactions. If you have a passion for helping others and possess the necessary communication skills, we invite you to apply.
Responsibilities
- Handle inbound and outbound voice calls in a professional manner.
- Provide excellent customer service and support to international clients.
- Resolve customer queries effectively and efficiently.
- Document all interactions and transactions with customers.
- Collaborate with team members and supervisors to enhance service delivery.
- Adhere to company policies and procedures while managing customer interactions.
- Participate in training sessions and skill development programs.
Skills and Qualifications
- 1-2 years of experience in international voice process or related field.
- Excellent verbal communication skills in English and any other language is a plus.
- Strong problem-solving skills and ability to handle customer complaints.
- Basic computer skills and familiarity with CRM software.
- Ability to work in a fast-paced environment and manage multiple tasks.
- Good listening skills and empathy towards customer needs.
- Flexibility to work in shifts as required by the organization.
