International voice /chat process

We are seeking dynamic professionals for the International Voice / Chat Process. You will be responsible for handling customer inquiries through voice or chat, providing timely and accurate solutions, and resolving issues related to products, services, and technical support. This role requires excellent communication skills, a strong customer service orientation, and the ability to multitask in a fast-paced, target-driven environment.

Roles & Responsibilities:

• Handle customer inquiries efficiently through voice or chat, providing timely and accurate solutions.
• Resolve issues related to products, services, and technical support, ensuring customer satisfaction.
• Document all interactions, solutions, and follow-ups meticulously in the CRM system.
• Meet established performance targets such as response time, resolution time, and customer satisfaction scores.
• Escalate unresolved or complex issues to the appropriate department for further assistance.
• Maintain professional communication at all times and adhere strictly to company guidelines and procedures.

Skills Required:

• Excellent verbal and written communication skills in English (additional language skills are a plus).
• Strong customer service orientation and the ability to resolve issues effectively.
• Ability to multitask and efficiently manage both voice and chat interactions simultaneously.
• Strong problem-solving and analytical thinking capabilities.
• Comfortable with technology and proficient in using CRM tools.
• Ability to work effectively in a fast-paced, target-driven environment.
• Positive attitude, strong interpersonal skills, and eagerness to learn.
• Self-motivated, team-oriented, and flexible.
• Ability to work independently and take initiative.
• Comfortable working in rotational shifts (including night shifts).

QUALIFICATION:

• Undergraduate or Graduate (Any stream).