international voice and chat , minimum 6 months experience

Description

We are looking for a dedicated and customer-oriented individual to join our team in the role of International Voice and Chat. The ideal candidate will have 6months to 2 years of experience in a similar role in India, providing exceptional support to our international clientele. You will be responsible for managing voice calls and chat interactions, ensuring customer satisfaction and resolving inquiries efficiently.

Responsibilities

• Handle inbound and outbound voice calls and chat queries from international customers.
• Provide excellent customer service and support, addressing customer inquiries and issues promptly and efficiently.
• Document customer interactions and maintain accurate records in the system.
• Collaborate with team members to improve service delivery and customer satisfaction.
• Adhere to company policies and procedures while managing customer communications.

Skills and Qualifications

• Excellent verbal and written communication skills in English.
• Proficiency in using chat and voice communication tools.
• Strong problem-solving skills and the ability to think critically.
• Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
• Familiarity with customer relationship management (CRM) software is a plus.
• Strong interpersonal skills and the ability to build rapport with customers.
• Flexibility to work in shifts, including weekends and holidays.