Company Description
Founded in 2011, Access Healthcare is a global leader in healthcare revenue cycle management (RCM), providing tailored solutions that enhance financial performance, streamline operations, and improve patient care. With over 27,000 professionals operating across 24 global delivery centers in the US, UK, India, and the Philippines, Access Healthcare blends advanced technology, workflow automation, and healthcare expertise for unparalleled efficiency and value. Trusted by healthcare organizations worldwide, we emphasize scalability, transparency, and automation, enabling providers to prioritize their patients. Our solutions represent a commitment to innovation and excellence within the healthcare industry.
Role Description
This is a full-time on-site International Voice role, located in Chennai. The role involves handling customer interactions effectively, providing support, and delivering high-quality service. Day-to-day responsibilities include addressing customer queries, managing communication, and ensuring client satisfaction. The role also requires collaboration with team members and adherence to defined service levels.
Qualifications
- Strong Communication skills to handle international voice interactions with clarity and professionalism
- Customer Service and Sales skills to ensure client satisfaction and foster positive relationships
- Analytical Skills to assess and address customer needs effectively
- Basic understanding of Finance concepts to manage queries related to financial processes
- Ability to manage time efficiently, meet targets, and work in a dynamic environment
- Previous experience in a customer-facing or voice process role is an advantage
- Willingness to work in a shift-based schedule
