Company Description
The Travel Stations is dedicated to providing customers with high-quality and value travel arrangements. We aim to enrich our clients lives with exceptional travel experiences and curated holiday packages. We ensure a fulfilling and secure travel experience by offering services like Forex Cards, Currency Notes, visa, and travel insurance. Our goal is not just to be your travel agents, but your lifelong travel partners.
Role Description
The Travel Consultant is responsible for managing day-to-day travel leads, communicating with potential customers, understanding their travel requirements, customizing tour packages, and converting inquiries into confirmed sales while ensuring high customer satisfaction.
Key Responsibilities:
- Handle daily travel inquiries/leads received via website, calls, WhatsApp, email, and social media
- Connect with leads promptly, understand customer needs, budget, and travel preferences
- Customize domestic and international travel packages as per traveler requirements
- Prepare and share detailed itineraries, quotations, inclusions, and exclusions
- Follow up with leads regularly to close sales and maximize conversion
- Coordinate with hotels, transport providers, and suppliers for best pricing
- Maintain accurate CRM records and lead status updates
- Upsell add-ons such as sightseeing, activities, meals, and insurance
- Ensure smooth pre-travel, on-trip, and post-travel customer support
- Achieve monthly sales targets and revenue goals
Skills & Requirements:
- Strong communication and negotiation skills
- Good knowledge of tour packages, destinations, and travel logistics
- Ability to customize packages quickly and accurately
- Sales-oriented mindset with customer-first approach
- Proficiency in CRM tools, email, and WhatsApp communication
- Prior experience in travel sales or tour operations preferred
Key Performance Indicators (KPIs):
- Lead response time
- Lead-to-sale conversion ratio
- Monthly sales revenue
- Customer satisfaction & repeat bookings
