International Technical process.

Uses his/her excellent technical product knowledge and experience and best customer service skills to efficiently and effectively troubleshoot the customer's issue towards absolute resolution.

Engages the customer in a spontaneous and conversational manner in a way that makes the customer experience good and enriching

Investigates and clarifies consumer comments, questions, and concerns using active listening and probing skills

Knows how to effectively multitask and prioritize workload. Can effectively go thru the systems and process while carrying on a conversation with the customer

Recommend available service options when necessary.

Use tact and judgment in communicating with, in particularly, angry and/or frustrated consumers

Accurately document customer cases and pertinent details in internal CRM

Reports feedback that affects the course of Operations in a day to day basis

Upholds and promotes client's core values

Meets productivity standards

International Technical process.