international non voice and voice

Key Responsibilities:

Voice Process:

• Handle inbound and outbound calls with international customers.
• Address queries and provide real-time solutions for services, orders, or technical issues.
• Ensure customer satisfaction and adhere to call quality standards.
• Maintain accurate records of every customer interaction.

Non-Voice Process:

• Respond to customer queries via email and chat within defined SLAs.
• Resolve concerns related to billing, returns, transactions, or service requests.
• Document issue resolution accurately in CRM or ticketing tools.
• Meet productivity and quality metrics consistently.

Eligibility Criteria:

• Education: Any graduate (B.Com, B.Sc., B.A., BBA, BCA, etc.)
• Experience: 02 years in international voice or non-voice process
• Typing Speed (for Non-Voice): 3035 WPM with 90%+ accuracy
• Communication Skills:
• Excellent spoken English (neutral/US/UK accent) for voice support
• Strong written English with good grammar for chat/email support

Other Requirements:

• Willingness to work in night shifts and rotational week-offs
• Basic computer and internet knowledge
• Good interpersonal and problem-solving skills