International & Domestic BPO Process

Key Responsibilities:

For International Process:

• Handle inbound or outbound calls/emails/chats from global customers.
• Provide support for services such as technical help, billing queries, or account management.
• Communicate fluently in English with global customers.
• Ensure timely and effective resolution of customer issues.
• Maintain call quality standards and data privacy compliance.

For Domestic Process:

• Manage customer interactions in local languages (e.g., Hindi, regional).
• Resolve service-related queries for telecom, banking, healthcare, or other sectors.
• Log customer interactions and follow up as needed.
• Escalate complex issues to team leaders or supervisors.

Required Skills:

• Excellent verbal and written communication skills (English for international, local languages for domestic).
• Good interpersonal and problem-solving abilities.
• Typing speed of 2530 WPM (for non-voice roles).
• Ability to work in rotational shifts (24x7 for international; day/night for domestic).
• Basic computer knowledge (MS Office, CRM tools, etc.)