Outline the day-to-day responsibilities for this role.
International Customer voice(MNC OFFER)
Rotational night shift
Telesales
Handle international inbound/outbound calls and resolve customer queries professionally Maintain high levels of customer satisfaction and service quality
Follow communication scripts and troubleshoot common product/service issues Document interactions and escalate unresolved queries
Meet KPIs including call handling time, customer satisfaction, and first-call resolution Adapt to different time zones and flexible shifts
Use CRM tools to manage customer records and follow-ups .
