International Customer Support

The Job Factory

Bengaluru

0-5 Years

Save

Posted a month ago
Over 50 applicants

Quick Apply

Job Description

Roles and responsibility:

Identifies, investigates, and resolves users problems with computer software and hardware.
Fields support calls, chat, email, and/or other communication from users with inquiries regarding software programming, connectivity, printing, and similar concerns.
Consults with users to determine steps and procedures taken to identify and resolve the problem.
Applies knowledge of computer software, hardware, and procedures to solve problems.
Guides users through diagnostic and troubleshooting processes, which may include use of diagnostic tools and software and/or following verbal instructions.

Required Skills/Abilities:

Excellent verbal and written communication skills.
Excellent interpersonal and customer service skills.
Professional and pleasant telephone manner.
Ability to explain technical issues to technical and nontechnical employees and customers.
Strong analytical and problem-solving skills.

More Info

Job Type:

Permanent Job

Industry:

Human Resources

Role:

Customer Service Executive (Voice), Customer Service Executive (Non-voice)

Function:

Customer Service/Call Centre/BPO

Employment Type:

Full time

Open to candidates from:

Indian

About Company

The Job Factory

The Job Factory is one of the leading and reputed Recruitment Firms headquarters at Bangalore and branches in Chennai. Well versed in hiring for Sales & Marketing, IT, ITES, BPO's, KPO's, eCommerce, FMCG & BFSi across all levels. Our integrity and transparency in dealings with our clients has helped us acquire the trust, support and assurance of our clients that has become the momentum for our growth. We are now servicing a host of Fortune 500 clients across verticals. The Job Factory represents a team of brilliant professionals who provide prompt and exemplary Recruitment and Career solutions to our Customers across the globe. At The Job Factory, we perform search assignments with precision and an eye for details, so that the best talent meets the finest opportunities. We are passionate about delivering an honest and sincere service to both candidates and clients and are totally committed to providing the best possible solution to their respective needs. We bridge the gap between the job seekers and the organizations by meeting their requirements.

Job ID: 121609353

Jobs by Skill - IT