International Customer Support

Job Title: International Voice Process Executive// CONTENT WRITER

PE// SPE

Job Description:

We are looking for dynamic and customer-focused individuals to join our team as International Voice Process Executives. The role involves handling inbound and outbound calls with international customers, addressing their queries, and providing excellent customer support while maintaining quality standards.

Experience:

• Freshers and Experienced candidates are welcome

Location:

Hyderabad

Salary:

Performance-based salary ranging from 4 LPA to 10 LPA

Job Description: (JOB-1)

Only Graduates (Preferably - BA & MA )

Min 1.0 year of experience from international customer support (Preferably -content writer)

Fresher : 3Lpa

Exp- Max ctc : 5.5 Lpa

Rotational shift/night shifts

Key Responsibilities: 

- Research and create engaging content for various platforms

- Develop content strategy and plan

- Optimize content for SEO

- Manage and update existing content

- Write clear, concise, and engaging copy

- Edit and proofread content for grammar, tone, and style

- Collaborate with teams to align content with business goals

- Analyze performance of content using metrics

- Conduct research on industry trends and topics

Key Responsibilities:(JOB-2)

• Handle customer queries via voice calls in a professional manner
• Provide accurate information and resolve customer issues efficiently
• Maintain high levels of customer satisfaction
• Follow company guidelines and quality standards during interactions
• Work collaboratively with team members and other departments

Eligibility Criteria:

• Any Graduate or Undergraduate (UG) can apply
• Good communication skills in English//Hindi
• Basic computer knowledge

Additional Benefits & Work Details:

• 2-way cab facility provided
• Rotational shifts including night shifts
• Opportunity to work in a fast-paced international environment

Selection Process (ROI):

• HR Round
• Assessment Round
• Operations Round

Skills Required:

• Strong verbal communication skills
• Customer handling skills
• Problem-solving ability
• Adaptability to rotational shifts

Join us and build your career in the MNC industry.