We're Hiring: International Customer Support Associate
Location: Navi Mumbai (Airoli)
Work Mode: On-site
Shift: Rotational (5 Days Working, 2 Days Off)
CTC: Up to ₹5 LPA Fixed + Performance Incentives + ₹1L Retention Bonus
Joining Date: 11th April
Interview Mode: Virtual (Webex)
Role Overview:
We are hiring Customer Support Associates (Inbound – US Process) for a global digital product environment. If you enjoy interacting with international customers and delivering excellent support, this role is for you.
Key Responsibilities:
- Handle global customers via chat & calls
- Support billing, subscriptions & account-related queries
- Guide users on product usage & admin tools
- Identify upsell & renewal opportunities
- Deliver exceptional customer experience
Requirements:
- 1–6 years of experience in International BPO / Sales / Customer Support
- Exposure to SaaS / Digital / Tech environments preferred
- Strong communication skills (Global English – C1 level)
- Willingness to work rotational shifts
- years of experience in International BPO / Sales / Customer Support
- Exposure to SaaS / Digital / Tech environments preferred
- Strong communication skills (Global English – C1 level)
- Willingness to work rotational shifts
What's in It for You:
- Up to ₹5 LPA fixed + incentives
- ₹1L retention bonus
- Relocation support (Flights covered)
- Transport benefits & allowances
