Description
We are seeking an International Customer Support representative to join our team in India. The successful candidate will be responsible for providing exceptional support to our global customer base, assisting with inquiries, and ensuring a positive customer experience.
Responsibilities
- Manage and resolve customer inquiries and issues through various communication channels including phone, email, and chat.
- Assist customers with product-related questions and provide troubleshooting support.
- Document customer interactions and maintain accurate records in the customer support system.
- Collaborate with other departments to improve product quality and customer satisfaction.
- Provide feedback on customer issues to help improve processes and services.
Skills and Qualifications
- Excellent verbal and written communication skills in English.
- Strong problem-solving abilities and attention to detail.
- Basic understanding of customer service principles and practices.
- Proficiency in using customer support software and tools.
- Ability to work in a fast-paced environment and manage multiple tasks.
- Willingness to learn and adapt to new technologies and systems.
